Recent American Customer Satisfaction Index shows Navy Federal in same tier as Amazon.Com, FedEx, BMW, Lexus, Google and Coca Cola
VIENNA, Va., March 3/PRNewswire-USNewswire/ --Navy Federal Credit Union once again scored very high in the latest American Customer Satisfaction Index (ACSI) research. Navy Federal members were surveyed for their satisfaction by ACSI in the fourth quarter and the results indicate that member satisfaction was significantly higher than the ACSI banking industry including Bank of America, Citigroup and Wells Fargo.
Additionally, the results released this month show Navy Federal to be in an elite class for customer satisfaction with Amazon.com, BMW, Lexus, Google, FedEx, and Coca Cola. In fact, the result showed that members' loyalty to Navy Federal continued to be very strong and is significantly higher than the measured banks and credit union industry.
"We are extremely happy with the results of the ACSI survey because it is a testimony to what our organization strives for," said Cutler Dawson, Navy Federal President/CEO. "Our employees are very focused on going above and beyond in providing our military members exceptional service and competitive rates for all of our products and services."
Dawson continues, "We consistently hear stories from our members who tell us that Navy Federal was the first financial institution to help them get their first car or their first home. Our members express that Navy Federal is the financial institution they trust especially during these times of turmoil and they encourage their families to take advantage of the great services that we consistently provide."
For more than 75 years, Navy Federal is proud to maintain its position of strength as a respected safe and solid financial institution. Navy Federal members can always count on a variety of mortgage, credit cards, loans and savings products at great rates; sound financial underwriting practices; and a professional staff that provides guidance for members to help them make the choices that best fit their needs.
About Navy Federal Credit Union: Navy Federal Credit Union is the world's largest natural person credit union with $37 billion in assets, 3 million members, 171 branch offices, and 7,000 employees worldwide. The credit union serves all Department of Defense military and civilian personnel and their families. For additional information about Navy Federal, visit navyfederal.org.
About The American Customer Satisfaction Index (ACSI):
The ACSI is an economic indicator based on customer evaluations of the quality of household goods and services purchased in the United States. ACSI independently measures customer satisfaction of approximately 200 companies in 43 household consumer industries. ACSI was first compiled in 1994 at the National Quality Research Center (NQRC) in the Ross School of Business at the University of Michigan. Today, it is produced by the NQRC in partnership with the American Society for Quality (ASQ) and CFI Group. For more information on the ACSI, visit www.theacsi.org.
