New Survey Finds That Poor Application Performance Causes Significant Financial Losses
Study Shows Traditional Monitoring Tools Insufficient for Comprehensive Application Management; January 29 Webcast to Detail Results and Provide Recommendations
DETROIT, Jan. 19 /PRNewswire-FirstCall/ -- Compuware Corporation (Nasdaq:
CPWR) today announced the results of a study on application performance
conducted by Forrester Consulting and commissioned by Compuware. The study
revealed that 64 percent of respondents believe that poor application
performance results in significant financial losses for their organizations.
Despite these losses, the study also showed that IT still takes a costly and
reactive "fire fighting" approach to application performance management (APM).
-- 47 percent of respondents stating that end users complain of poor
application performance even when monitoring tools say everything is on
target;
-- 64 percent of the time problems are not discovered until end users call
the service desk;
-- when application performance issues are uncovered, 55 percent of IT
organizations have six or more people involved in troubleshooting, diagnosis
and resolution of poor performance in an inefficient "war room" setting;
-- 58 percent of respondents identify growing application complexity as a
key challenge, an issue that Forrester predicts will accelerate with the
introduction of applications based on services oriented architectures and
virtualization technologies.
These results show that traditional monitoring tools alone cannot
effectively identify performance issues and move IT organizations from
reactive to proactive resolution. Complete results of the study, "Becoming
Proactive In Application Performance Management," further detail the business
and technology problems that lead to these financial impacts, while
highlighting recommendations for a more proactive, comprehensive approach to
application management.
In the study, Forrester Consulting states that, "IT Organizations that do
not invest in application performance management tools that consolidate data
across technology silos, including the multitude of applications that run in
parallel, will not be able to deliver a proactive, holistic, business-oriented
service to their customers."
To meet these challenges, Forrester recommends a holistic approach to
application performance management including "outside-in" service management,
which helps IT organizations understand services from the business
perspective. Forrester also recommends end-user-experience monitoring, as
clients' impressions are the most important aspect of application performance,
and a move toward proactive identification and resolution of performance
problems.
Featured guest Forrester Senior Analyst Evelyn Hubbert will discuss
results of the study and Forrester's recommendations on a live webcast hosted
by Compuware January 29 at 11:00 am eastern standard time. Register for the
webcast at www.compuware.com/hubbert.
"This study reflects the strong and interwoven connection between
application performance and business results," said Steve Tack, Vice
President, Compuware. "IT organizations need to start by understanding
application performance from the end-user perspective to become proactive, to
improve costly issue resolution and to avoid negative business impact."
This commissioned study was sponsored by Compuware and conducted online by
Forrester Consulting. The respondents were comprised of 389 technology
decision-makers from around the world who are actively involved in service
level management and application performance management. The Forrester study
"Becoming Proactive In Application Performance Management," contains complete
survey results and is available at www.compuware.com/applicationperformance.
Compuware Corporation
Compuware Corporation makes IT rock around the world, helping CIOs
optimize IT performance to achieve business goals. Compuware solutions
accelerate the development, improve the quality and enhance the performance of
critical business systems while enabling CIOs to align and govern the entire
IT portfolio, increasing efficiency, cost control and employee productivity
throughout the IT organization. Founded in 1973, Compuware serves the world's
leading IT organizations, including 92 percent of the Fortune 50 companies.
Learn more about Compuware at http://www.compuware.com.
Press Contact
Sean M. Patrick, Communication Analyst, Compuware Communications and
Investor Relations, sean.patrick@compuware.com, 313-227-5594
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com
